Shipping policy
Shipping Policy
Muwahid Culture Shipping Policy
Thank you for shopping with Muwahid Culture. We are committed to providing reliable and efficient delivery services to our customers across Australia and around the world.
Processing Times
Orders are typically processed within 1–3 business days after payment has been received and verified.
During busy periods, sales events, or product launches, processing times may be slightly longer. Customers will be notified of any significant delays.
Australia Shipping
We proudly offer shipping throughout Australia.
Free Australia-Wide Shipping
Free standard shipping is available on all orders over $150 AUD.
For orders under $150 AUD, shipping costs will be calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Metro Areas: 2–7 business days
- Regional Areas: 3–10 business days
International Shipping
Muwahid Culture proudly ships worldwide, including Trinidad & Tobago and other international destinations.
International shipping rates are calculated at checkout based on the destination country and package weight.
Estimated delivery times:
- New Zealand: 5–10 business days
- North America: 7–15 business days
- United Kingdom & Europe: 7–15 business days
- Caribbean (including Trinidad & Tobago): 7–20 business days
- Other International Destinations: 7–25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or local postal services.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is entered correctly at checkout.
Muwahid Culture is not responsible for delays, losses, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Delayed Parcels
While we work with trusted shipping providers, Muwahid Culture cannot guarantee delivery timeframes once an order has been handed to the carrier.
If you experience a significant delay or believe your parcel has been lost, please contact us and we will do our best to assist.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: info@muwahidculture.com
Thank you for choosing Muwahid Culture.
